Got questions? We have answers.
Shipping, returns, sizing and more. If you can not find what you need, message us and a real person will reply.
How long does shipping take?
Most orders are processed within 1–3 business days. Delivery typically takes 7–14 business days after that, depending on where you live.
How much does shipping cost?
In the United States, standard shipping is $4.99, and it is free on orders of $100 or more.
For international orders, standard shipping is $9.99, and it is free on orders of $30 or more.
You always see the exact shipping cost at checkout before you pay.
Do you ship internationally?
Yes. We ship across the United States and to more than 100 other countries. If you can select your country at checkout, we deliver there.
How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. Use it to follow your package all the way to your door.
Can I change or cancel my order?
Message us as soon as you can through our contact page. If your order has not been processed yet, we can usually update or cancel it. Once it has shipped it can no longer be changed, but you can still return it under our return policy.
Which payment methods do you accept?
We accept major credit and debit cards and the other payment options shown at checkout. All payments go through a secure, encrypted Shopify checkout.
My order arrived damaged or it is the wrong item. What now?
We are sorry about that. Please check your order when it arrives and contact us right away if anything is defective, damaged or not what you ordered. We will look into it and make it right.
What is your return policy?
We accept returns within 30 days of delivery for unused items in their original condition and packaging. A few kinds of items can not be returned. The full details are in our refund policy.
How do I start a return?
Get in touch through our contact page with your order number. Once your return is accepted, we send you a return shipping label and instructions. Please do not send anything back before requesting a return, as those parcels can not be accepted.
When will I get my refund?
We let you know once we have received and inspected your return. If it is approved, the refund goes back to your original payment method within 10 business days. Your bank or card company may need a little extra time to show it.
Are your products safe for my pet?
Absolutely. We carefully select products that are safe, non-toxic and designed with your pet's comfort and wellbeing in mind.
How do I pick the right size?
Check the size options on the product page and measure your pet before you order. Not sure which one to choose? Message us and we will help you pick.
How do I contact support?
Send us a message through our contact page. We reply within 1–2 business days.
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Still have questions?
Message us and we will reply within 1–2 business days.